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DesignerChecks.com FAQs

FAQs
Ordering Product Shipping Pricing General Security Photo

Ordering Information

How do I reorder from Designer Checks?

Welcome back! Reordering is easy with Designer Checks. Here’s how: There are three easy ways to place a reorder with Designer Checks.

  1. Order online. For detailed instructions on how to place your order online, please visit our "How To Order" page.
  2. Call us at 1-800-859-7086 and a dedicated customer care representative will take your order. We’d love to hear from you.
  3. Mail in a completed Order Form from our catalog or your last pad of checks, and mail it to the address printed on the piece.
How do I know what branch is used for my bank?

The routing number you enter will provide us with all the necessary information for your financial institution to print your checks, including your branch.

I just opened my bank account and don't have any Checks, Deposit Slips, or a Reorder Form to send. How do I order?

As long as you have your bank information (routing and account numbers), you are still able to place your order online, provided the information you give matches what your bank has on file (name, address and account numbers). Or, you can also call us at 1-800-859-7086 and a dedicated Customer Care Representative will assist you.

How do I order via mail if I only have temporary checks?
Designer Checks can process your order with temporary checks, provided:
  1. Documents are actually printed with your bank routing number and account number (two sets of numbers).
  2. Documents are originals (no photocopies).
  3. You pay with a check from that account.
What should I do if I know there are changes occurring at my bank?

Call our Customer Care Department at 1-800-859-7086 before submitting your order. Our representatives can check to see if we have the changes in our systems. If we do not see any changes, we may require you to obtain and send different documentation with your order.

How can I pay for my mail order if I am out of checks?

If this is the first order you have placed with Designer Checks, for security purposes, we ask for a voided check and payment check from your account. Temporary checks or credit cards will be accepted.

What does it mean if I receive double confirmation?

If you receive two confirmation E-mails, this means we received two orders from you. We make every attempt to catch double orders, so if this has happened to you, please call one of our helpful Customer Care Representatives at 1-800-859-7086 so we can make it right.

My address won't fit on the line, what should I do?

If you experience this problem, please abbreviate words such as North, South, Street, Avenue, Road, Place, Drive, and etc.

Can I include my Driver’s License, Social Security Number or Birthdate on my checks?

The protection of your personal information is our highest priority, so for that reason, Designer Checks recommends that you do not include your driver’s license number or birthdate on your checks or deposit slips. If you do decide to include this information, when placing a check order online, your driver's license number (or other desired information) may be added in the third line of the "Name and Address" section of the Personal Information page. We do not print Social Security Numbers.

I recently changed my name. Can I make this change on my check order?

YES! Simply indicate the changes online during the ordering process. As with every check order, Designer Checks will contact your financial institution to verify all account information. To avoid any delays in your order, please be sure that the name change is indicated on your bank account. *Please note, additional verifications may cause a delay in your order.

What is a MICR Specification Sheet?

A Magnetic Ink Character Recognition (MICR) Specification Sheet is a document used to correctly encode checks and deposit slips. It provides documentation of the proper numbers and spacing so that your checks will scan correctly at your financial institution.

What if my bank's information doesn't fit?

If your bank's information is too long to fit, we will automatically print the standard information approved and provided by your financial institution. The information you enter will be for verification purposes only.

What if I want my checks shipped to a different address?

During the checkout process you can choose the ‘Change my shipping address’ option and have your checks shipped to a different address. Please note, any change to shipping address will require your order to go through our verification process to ensure the safety of your checks.

I want to order my checks by mail. How do I find my offer code?

The offer code is located in the order form. If you cannot find it, please call us at 1-800-859-7086 and a dedicated customer care representative will assist you.

PRODUCT INFORMATION

When will new check designs be added to the site?

We are frequently updating and adding new check designs based on popularity and customer requests. Visit the Designer Checks site often to see what new designs we have available! If you have a check design to recommend, please share it with us at Info@DesignerChecks.com.

How many checks are in a box?

One-part Personal Top-Tear checks: 125 per box
Duplicate Personal Top-Tear checks: 100 per box
One-part Personal Side-Tear checks: 125 per box
Duplicate Personal Side-Tear checks: 100 per box

Why are my checks lighter than they appeared in print advertisements or online?

Images in print advertisements are enhanced to show detail. The colors on the actual checks are muted in order to be compliant with industry specifications and to allow for accurate processing by financial institutions.

What are Duplicate Checks?

Duplicate Checks include carbonless check paper that imprints the check you are writing onto a second piece of paper that you keep for your records. Therefore, every check produces an automatic copy, which means you no longer need to record every check when you write it. All of our check designs are available in one-part or duplicate checks.

What Bible verses are printed on your check designs?

Below, we’ve outlined what verses are printed on specific check designs:

Country Churches
"I was glad when they said unto me, let us go into the house of the Lord."
    Psalms 122:1
"Upon this rock I will build my church."
    Matthew 16:18
"But as for me and my house, we will serve the Lord."
    Joshua 24:15
"He hath made everything beautiful in His time."
    Ecclesiastes 3:11

The Promise of Peace
"For He is Our Peace."
    Ephesians 2:14
"The wolf will live with the lamb..."
    Isaiah 11:6
"Peace I leave with you; My Peace I give you."
    John 14:27
"...live in peace with others."
    1 Thessalonians 5:13

Churches by Thomas Kinkade
"I will dwell in the house of the Lord forever."
    Psalm 23:6

What are Side-Tear Checks?

Side-Tear Checks provide you the ease of tearing from the left hand side of the check pad rather than across the top.

What is a Side-Tear Converter?

A Side-Tear Converter is a vinyl insert that will convert your Top-Tear checkbook cover into a Side-Tear checkbook cover in two easy steps.

Shipping INFORMATION

When will I receive my checks?
GET YOUR CHECKS FASTER!

P.O. Boxes. U.S. Territories, Alaska, Hawaii & APO Addresses
Shipping methods for these destinations will be sent USPS Priority or Standard service only.

Designer Checks utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com.

Will I receive an electronic E-mail Order Confirmation?

YES! Customers who place their order online will receive an electronic E-mail Order Confirmation. Customers who provide their email address for Phone and Mail orders will receive an email confirmation when the order ships.

Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?

Designer Checks utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service, visit UPS.com

Pricing INFORMATION

I saw a printed advertisement for a special offer. Can I get this special offer when I order online?

We offer special pricing and offers to both Introductory and Reorder Customers. If you see a special offer on one of our print advertisements, please look for the "Offer Code" and directions that are printed within the ordering instructions on the ad. To redeem the offer online, please follow the below guidelines:

Instructions
Option 1:
  1. Enter Offer Code in the Offer Code Box on Step 3 of the Check Detail Page and click “Apply”.
  2. This respective Offer will be applied to your order.
Option 2:
  1. Place the items you want into your Shopping Cart.
  2. Enter the Offer Code in the Offer Code box on the Personalization page and click "Apply".
  3. This respective Offer will be applied to your order.
Restrictions
  • Valid only on personal check orders.
  • May not be combined with any other promotional offer.
  • Some offers are for New Customers only. Please refer to the advertisement.

*Please note: If the offer happens to include a discounted price on a checkbook cover, or a special 4-box offer, you must place these items in your Shopping Cart before you check out.

Can I use a coupon when I order online?

You can enter a coupon code online by entering the Offer Code in the Offer Code box on the Check Detail or Personalization pages during checkout and then click "Apply".

Why does Designer Checks distinguish between Introductory and Reorder Customers?

Designer Checks offers special, low introductory pricing on personal checks to first-time purchasers to acquaint them to the savings, selection, and quality we offer. Once you have ordered, you become one of our valued Customers and are eligible to take advantage of our exclusive reorder specials and offers. If you are not sure if you have previously ordered from Designer Checks, you can send an e-mail to Info@DesignerChecks.com (be sure to include your full name and address as it would appear on your checks), or call 1-800-859-7086 to speak to one of our helpful Customer Care Representatives.

Can I place an Internet order for just check accessories?

YES! Designer Checks offers the convenience of ordering Checkbook Covers, Personalized Stamps, and other accessories online.*

*Please note that accessories are subject to applicable per item Handling fees.

How are taxes calculated on orders?

Sales tax is currently collected on orders for Colorado, Maryland, Kansas, New Jersey and Ohio residents.

GENERAL SITE QUESTIONS

I am having trouble completing an online order. What's wrong?

If you are having difficulties ordering online, visit our ‘How to Order’ page or call our Customer Care Department at 1-800-859-7086.

How can I request a catalog?

Click here to request a catalog.

How can I send an e-mail to Designer Checks?

E-mails can be sent to Info@DesignerChecks.com, or visit our Contact Us page.

What do I do if I get an error message?
We strive to provide our customers with an error-free online experience, and apologize for any inconvenience. If an error message occurs, please try again to verify your information was entered correctly and it was not a typo. If the error continues, please call our Customer Care Department at 1-800-859-7086 to place your order by phone. Because we want to resolve the problem as quickly as possible, please E-mail us, or call us and provide the following information so we can fix the issue:
  • Date and time problem occurred
  • Operating system (e.g. Windows, Mac System)
  • Browser (e.g. Internet Explorer, Chrome, Firefox)
  • Summary of problem
Is there a difference between checks sold from Designer Checks and the ones I could order from my bank?

At Designer Checks, we meet all bank specifications in compliance with American National Standards Institute (ANSI) standards. Our products are selected with you in mind, so we provide more than 90 of the best check designs available anywhere — including fresh new trends, classic favorites, and some of the most popular licensed designs. In addition to great selection, we also offer a complete line of checkbook covers and check-related accessories. You can always trust Designer Checks to provide the highest standards for security and quality in the check industry.

security information

What security features do you offer on your checks?

Designer Checks utilizes the most advanced security features in the industry for your checks.

  • MicroPrint Signature Line - appears as a dotted line when photocopied.
  • Chemical Protection - stains or spots appear with chemical alteration.
  • Erasure Protection - appears when document is erased.
  • Security Screen – located on back of check.
What is EZ Shield Plus?

EZShield Plus provides professional assistance to restore your identity to pre-theft status when identity theft occurs. Plus, if you are a victim of check fraud, it delivers an advancement of funds up to $25,000 within 72 hours, generally much faster than the bank. This service is good for up to 2 years or the life of your check order, whichever comes first.

Why should I feel safe when entering my bank information and credit card information?
Here at Designer Checks, we pride ourselves on delivering a trustworthy customer experience. The safety and security of your online shopping experience is very important to us, and you can feel safe knowing that our online order process is safe. Designer Checks takes steps to ensure the privacy and security of Customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign, a third-party vendor. Designer Checks became certified only after a thorough background check by GlobalSign. This security technology makes it safe to enter and transmit your credit card and bank information over the Internet by providing the following protections:
  • Server authentication — keeps out imposters
  • Privacy using encryption — keeps out eavesdroppers
  • Data integrity — keeps out vandals

You can verify that you are accessing a secure server, both on Designer Checks’ site and others, in a couple of ways. If you see an unbroken key or a closed lock in the lower left corner of your browser when you access the server, SSL is active. You can also check the URL line of your browser; when accessing a secure server, the first characters of the site address will change from "http" to "https” when it is secure.

Will my financial information remain confidential?

YES! Designer Checks guarantees that your bank account information will remain confidential and only be used to verify and produce your financial documents.

What is the Fraud Prevention Education campaign?

At Designer Checks, we are experts at protecting your data and are committed to providing fraud prevention education to our loyal customers. In an effort to help expand your knowledge of fraud security, we are providing a series of educational emails. Your data security is our highest priority, and we truly hope you gain valuable knowledge from these emails.

photo product information

What are the file size requirements for Photo Products?
Designer Checks Custom Photo Products must be less than 4MB in size. To enhance your checks as much as possible, and for the best quality checks, choose photos that are:
  • JPG or BMP under 4MB
  • Clear & Sharp
  • Not too dark or too light
  • Landscape orientation
  • Cropped as you’d like them to appear
What file types are accepted?

We accept JPG or BMP files under 4MB.

Why won't my photo upload?
Your photo may not upload for the following reasons:
  1. The file format is incorrect. The formats allowed are JPG, and BMP
  2. The image size is too large or too small
  3. File size is too large. Files must be 4MB or smaller
  4. You do not have the latest version of Flash Player installed on your computer, which is needed to upload and edit your photograph
Can all Designer Checks Custom Photo Products be printed in full color?

YES! If you upload a full color photograph, your products will be printed in full color. If a black and white photo is submitted, your products will be printed in black and white. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations.

Can I get more than one picture printed?

YES! You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.

Will you accept professional photographs or photos from magazines or other printed materials?

You must be the copyright owner of the images you submit. By submitting your order, you agree to defend and indemnify Designer Checks from any claims that any person or entity may assert against Designer Checks for any copyright or trademark infringement.

Can I supply a disk with the photo I wish to use on my Designer Checks Custom Photo Products?

Designer Checks only accepts orders on photo products through our website. We do this so you are in control of how your images are cropped and will appear on your printed products. Rest assured, while you are customizing your photo products, we will provide helpful tips along the way.

Why are the images on my checks so light?

The image printed on personal checks must be lightened in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

What type of photos work best?

Photo checks: Horizontal photos that are clear and sharp work best. We recommend that you avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards and to allow for accurate processing by financial institutions.

Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?

For your security, photos are not saved once the order has been submitted. To reorder your Designer Checks Custom Photo Products, you must return to our website and re-upload your photos.

If there is a flaw in my photo, can you fix it?

We do not touch up photos, so keep in mind if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading and review photos you upload on our site prior to submitting your order.

Will my photos be used without my permission?

NO! We will not use your photo(s) for any purpose, other than to manufacture your order, without your expressed written permission first.