DesignerChecks.com FAQs

Categories
Ordering Information
Question and Answer
How do I place a first-time order with Designer Checks?

There are three ways to place a first-time order with Designer Checks.

  1. You may complete the online ordering process and submit it to Designer Checks over the Internet. For instructions on how to place your order online, visit our "How To Order" page.
  2. You may complete the online ordering process, print your order, and mail it to the address printed on the Order Form.
  3. You may mail a completed Order Form from one of our print advertisements (following all of the instructions printed on the ad) to the address printed on the piece.

For security reasons, all online orders are subject to verification. You may pay for an online order with any of the four major credit cards (MasterCard, Visa, American Express, or Discover).

All orders received by mail must include a Voided Check (or the reorder form from your existing check supply) and a Deposit Slip. If the account is new, a MICR Specification Sheet from your bank should also be included. Accompanying payment may be by Personal Check from the same account (made out to Designer Checks) or by Credit Card (MasterCard, Visa, American Express, or Discover).

To order a brochure click here.
You may also request a brochure by calling our Customer Service Department at 1-800-859-7086. Remember you must provide your full name and mailing address.

Question and Answer
How do I reorder from Designer Checks?

There are five ways to place a reorder with Designer Checks.

  1. You may complete the online ordering process and submit it to Designer Checks over the Internet. For instructions on how to place your order online, please visit our "How To Order" page.
  2. You may complete the online ordering process, print your order, and mail it to the address printed on the Order Form.
  3. You may call 1-800-859-7086 to place your reorder by telephone.
  4. You may mail a completed Order Form from one of our reorder catalogs and mail it to the address printed on the piece.
  5. You may complete the reorder form that is in your checkbox and mail it to Designer Checks.
Question and Answer
How do I know what branch is used for my bank?

The routing number you entered will provide us with all the necessary information for your financial institution.

Question and Answer
I just opened my bank account and don't have any Checks, Deposit Slips, or a Reorder Form to send. How do I order?

You are still able to place your order online as long as the information you provide matches what your bank has on file (name, address and account numbers). If the information you provide does not match what is currently on file with your bank, please select "Printable Order Form" on the order summary page and mail your form to the address provided. Please include the following documents when mailing in your order:

  1. Completed Order Form.
  2. Payment check from the same account made out to Designer Checks.
  3. Voided check from this same account.
  4. Deposit slip from this same account.

Or you can ask the new account representative at your bank to complete a "MICR Specification Sheet" for checking accounts and deposit slips. This will provide the information we need to correctly encode your order.

Question and Answer
How do I order if I only have temporary checks?

Designer Checks can process your order with temporary documents (checks), provided:

  1. Documents are actually printed with your bank routing number and account number (two sets of numbers).
  2. Documents are originals (no photocopies).
  3. You pay with a check from that account.

These orders can be mailed in, or the order can be placed online and printed and mailed to us.

Question and Answer
What should I do if I know there are changes occuring at my bank?

Call our Customer Service Department at 1-800-859-7086 before mailing in your order. Our representatives can check to see if we have the changes in our systems. If we do not have these changes, we may require you to obtain and send different documentation with your order.

Question and Answer
Why do I need to enclose a Deposit Slip?

Banks often have different encoding on checks and deposit slips. To ensure that all of your checks and deposit slips are encoded correctly, we request that both a Voided Check (or Reorder Form) and a Deposit Slip be sent with your order.

Question and Answer
How can I pay for my order if I am out of checks (and I plan to mail in my order)?

If this is the first order you have placed with Designer Checks, for security purposes, we ask for a voided check and payment check from your account. Temporary checks will be accepted.

Question and Answer
What does it mean if I receive double confirmation?

If you receive two confirmation E-mails, this means we received two orders from you. We make every attempt to catch double orders. If this occurs, please call one of our helpful Customer Service Representatives at 1-800-859-7086.

Question and Answer
My apartment number and address won't fit on the line?

If you experience this problem, please abbreviate words such as North, South, Street, Avenue, Road, Place, Drive, and etc.

Question and Answer
Can my driver's license number be printed on my checks?

YES! When placing a check order online, your driver's license number (or other desired information) may be added in the third line of the "Name and Address" section of the Personal Information page.

Question and Answer
I recently changed my name. Can I make this change on my check order?

YES! Simply indicate the changes online during the ordering process. For security purposes, Designer Checks will contact your financial institution to verify that the name change is indicated on your account.

*Please note, additional verifications may cause a delay in your order.

Question and Answer
What is a MICR Specification Sheet?

A MICR Specification Sheet is a document used to correctly encode checks and deposit slips. It provides documentation of the proper numbers and spacing (which is very important) so that your checks will scan correctly at your financial institution.

Question and Answer
What if my bank's information doesn't fit?

If your bank's information is too long to fit the specifications built into our ordering system, we will automatically print the standard information approved and provided by your financial institution. The information you enter will be for verification purposes only.

Question and Answer
What if I want my checks shipped to a different address?

During the checkout process you can choose the change my shipping address option and have your checks shipped to a different address.

Question and Answer
I want to order my checks by mail. How do I find my product code?

Click here to locate the product code.

Product
Question and Answer
How can I get additional vinyl checkbook covers?

Call our Customer Service Department at 1-800-859-7086.

Question and Answer
When will new check designs be added to the site?

We will be adding new check designs periodically. If you see a design that is not on our site, please call 1-800-859-7086 for information.

Question and Answer
How many checks are in a box?
One-part Personal Top Tear checks: 125 per box
Duplicate Personal Top Tear checks: 100 per box
One-part Personal Side Tear checks: 125 per box
Duplicate Personal Side Tear checks: 100 per box
Question and Answer
Why are my checks lighter than they appeared in print advertisements or online?

The colors used on checks must be muted to be in compliance with industry specifications to allow for accurate processing by financial institutions.

Question and Answer
What are Duplicate Checks?

Duplicate Checks are manufactured into pads of alternating sheets of carbonless check paper and lighter identically numbered plain paper. The carbonless check paper automatically records every transaction onto the following sheet of plain paper to create a permanent reference copy of every check you write. The entire line of Designer Checks is available in your choice of one-part or duplicate checks.

Question and Answer
What Bible verses are printed on your check designs?

Country Churches
"I was glad when they said unto me, let us go into the house of the Lord."
    Psalms 122:1
"Upon this rock I will build my church."
    Matthew 16:18
"But as for me and my house, we will serve the Lord."
    Joshua 24:15
"He hath made everything beautiful in His time."
    Ecclesiastes 3:11

The Promise of Peace
"For He is Our Peace."
    Ephesians 2:14
"The wolf will live with the lamb..."
    Isaiah 11:6
"Peace I leave with you; My Peace I give you."
    John 14:27
"...live in peace with others."
    1 Thessalonians 5:13

Churches by Thomas Kinkade
"I will dwell in the house of the Lord forever."
    Psalm 23:6

You may also include your own personal message or Design Line for only $2.50 by choosing the Personalized Text option when placing an order online.

Question and Answer
What are Side-Tear Checks?

Side-Tear Checks are bound into pads on the left side rather than across the top. Many customers believe Side-Tear checks are easier to tear off of the check pad.

Question and Answer
What is a Side-Tear Converter?

A Side-Tear Converter is a vinyl insert that will convert your Top Tear checkbook cover into a Side-Tear checkbook cover in two easy steps.

Step #1    Insert the Side-Tear converter flap into the bottom section of your checkbook cover.

Step #2    Slide the cardboard backing of your checks into the pocket of the converter.

Shipping
Question and Answer
When will I receive my checks?

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. We use the following equation:

Time to Verify Account Information + Time to Produce Order + Delivery Method Ship Time = Total Delivery Time

Example: A check order that has been verified & produced (3 to 5 business days) and is sent via Trackable delivery (4 to 6 business days) will arrive in 7 to 11 business days.

*Domestic orders can be sent via Standard, Trackable, Guaranteed 2-Day, or by Overnight Shipping. These selections may be made on the delivery options page of the site order process. Use the following table to calculate your total ship time.

Delivery Method
Arrival Time after Verification & Production
Standard Delivery*
Your checks will arrive within 10 business days after verification & printing.
Trackable Delivery
Your checks will arrive in 4 to 6 business days after verification & printing.
Guaranteed 2-Day
Your checks are guaranteed to arrive in 2 business days after verification & printing. (No PO Boxes)
Overnight Delivery
Your checks are guaranteed to arrive the following business day after verification & printing. (No PO Boxes)

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 business days after verification and printing.

Question and Answer
Will I receive an electronic E-mail Order Confirmation?

YES! Customers who place their order online will receive an electronic E-mail Order Confirmation.

Question and Answer
Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?

Designer Checks utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com

Pricing
Question and Answer
I saw a printed advertisement for a special offer. Can I get this special offer when I order online?

YES! We offer special pricing and offers to both Introductory and Reorder Customers. If you see a special offer on one of our print advertisements, please look for the "Offer Code" and directions that are printed within the ordering instructions on the ad. To redeem the offer online, please follow the below guidelines:

Instructions

  1. Place items you want into your Shopping Cart.
  2. Enter the Offer Code in the Offer Code box on the Shopping Cart page and then click "GO".
  3. This respective Offer will be applied to your order.

Restrictions

  • Valid only on personal check orders.
  • May not be combined with any other promotional offer.

*Please note: If the offer happens to include a discounted price on a checkbook cover, or a special 4-box offer, you must place these items in your Shopping Cart before you check out.

Question and Answer
May I use a coupon when I order online?

You may presently use a coupon only when you mail it in with your order. We are not able to process a coupon online.

Question and Answer
Why does Designer Checks distinguish between Introductory and Reorder Customers?

Designer Checks offers special low introductory pricing on personal checks to first-time purchasers to acquaint them to the savings, selection, and quality we offer. Once you have ordered, you become one of our valued Customers and eligible to take advantage of our exclusive reorder specials and offers. If you are not sure if you have previously ordered from Designer Checks, you can send an E-mail to Info@DesignerChecks.com (be sure to include your full name and address as it would appear on your checks), or call 1-800-859-7086 to speak to one of our helpful Customer Service Representatives.

Question and Answer
Can I place an Internet order for just accessory items?

YES! Designer Checks offers the convenience of ordering Checkbook Covers, Personalized Stamps, and other accessories online.

PLEASE NOTE: Accessory items are subject to applicable per item Handling fees.

Question and Answer
How are taxes calculated on orders?

Taxes are currently collected for Colorado, Maryland, and New Jersey residents.

Question and Answer
What is the difference in Designer Checks and the ones I order from my bank?

For servicing your account, NOTHING! However, when you order checks directly from Designer Checks, you could SAVE 50% (or more) compared to purchasing your checks through the bank. Plus, you can choose from over 90 top exclusive designs, such as Disney, Harley-Davidson, Looney Tunes, Thomas Kinkade and NASCAR Collections.

Contact Us
Question and Answer
I am having trouble completing an online order. What's wrong?

Our website was designed to function most effectively with Netscape Navigator 4+ or Internet Explorer 4+. Customers with other types of browsers may experience errors during the ordering process due to the large amount of information needed to process your check order. Also, the Internet itself experiences slow downs and interruptions. Check with your Internet Service Provider regarding the current condition of the Internet. If you receive an error message, wait a few moments and try again.

Question and Answer
How can I request a catalog?

Click here to Request a Catalog, or call our automated system at 1-800-859-7086.

Question and Answer
How can I send an E-mail to Designer Checks?

If you want to send an E-mail to Designer Checks and you are not on our Web site, sent it to: Info@DesignerChecks.com

If you are on our website: Contact Us

Please be sure to include your full name and address as listed on your checks.

Question and Answer
What do I do if I get an error message?

If an error message occurs, please try again at a later time. Because we strive to provide Customers with an error free online experience, we apologize for any inconvenience. If you would like to place your order by phone, please call 1-800-859-7086.

We want to resolve the problem as quickly as possible. Please E-mail us, or call us and provide the following information:

  • Date and time problem occurred
  • Operating system (e.g. Windows 3.1, Mac System 8)
  • Browser (e.g. Netscape Navigator 4.0, Internet Explorer 5.0)
Security
Question and Answer
What security features do you offer on your checks?

Designer Checks uses the most advanced security features in the industry for your checks.

  • MicroPrint Signature Line appears as a dotted line when photocopied.
  • Chemical Protection stains or spots appear with chemical alteration.
  • Erasure Protection appears when document is erased.
  • Security Screen on back of check.
Question and Answer
What is EZ Shield Plus?

EZ Shield Plus is the only service that delivers both check fraud protection and identity restoration, within a 2 year period. EZ Shield Plus provides up to $25,000 in check fraud reimbursement within 72 hours of validated. Should you become a victim of identity theft, you will receive help from a licensed and certified personal advocate who specializes in identity restoration.

Question and Answer
Why should I feel safe when entering my bank information and credit card information?

We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

  • Server Authentication-keeps out imposters.
  • Privacy using encryption-keeps out eavesdroppers.
  • Data Integrity-keeps out vandals.

If you are unsure about the security of ordering online, we would be happy to process your order over the phone at 1-800-859-7086, or by mail.

Question and Answer
Your advertisements mention AMOCA. What is that?

AMOCA stands for the American Mail Order Check Association. Members of AMOCA guarantee that the checks they manufacture meet or exceed the standards set by the American National Standards Institute Committee.

Question and Answer
Will my financial information remain confidential?

YES! Designer Checks guarantees that your bank account information will remain confidential and be used only to produce your financial documents.

Photo Upload
Question and Answer
What are the file size requirements?

There are three size requirements for Designer Checks Custom Photo Products: 1. Pictures must be at least 432 pixels wide and 198 pixels tall. 2. Pictures must be at least 36 dpi (dots per inch) 3. Pictures must be under 4MB in file size

Question and Answer
What is resolution?

Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Designer Checks Custom Photo Products. Image resolution is measured in pixels.

Question and Answer
What is a pixel?

Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.

Question and Answer
What file types are accepted?

We accept the following file types: .JPG, .JPEG, and .BMP files.

Question and Answer
Why won't my photo upload?

Your photo may not upload for the following reasons: 1. The file format is incorrect. The formats allowed are .JPG, .JPEG, and .BMP. 2. The image size is too large or too small. 3. File size is too large. Files must be 4MB or smaller. 4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.

Question and Answer
Can all Designer Checks Custom Photo Products be printed in full color?

Yes. If you upload a full color photograph, your products will be printed in full color. If a black and white photo is submitted, your products will be printed in black and white. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations.

Question and Answer
Can I get more than one picture printed?

Yes. You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.

Question and Answer
Will you accept professional photographs or photos from magazines or other printed materials?

By submitting your order, you agree to defend and indemnify Designer Checks from any claims that any person or entity may assert against Designer Checks for any copyright or trademark infringement.

Question and Answer
Can I supply a disk with the photo I wish to use on my Designer Checks Custom Photo Products?

At the present time, orders for photo products are only accepted through our website.

Question and Answer
Why are the images on my checks so light?

The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

Question and Answer
What type of photos work best?

Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards.

Question and Answer
Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?

Your photos are not saved once the order has been submitted. To reorder your Designer Checks Custom Photo Products, you must return to our website & re-upload your photos.

Question and Answer
If there is a flaw in my photo, can you fix it?

We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading.

Question and Answer
Will my photos be used without my permission?

No. We will not use your photo(s) for any purpose, other than to manufacture your order, without your express written permission.

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